From SNL to The Fugitive: Check Out This Podcast

I had a great conversation about storytelling and presentation skills and other topics with writer, speaker and communications consultant Donna Papacosta. It’s all captured in this podcast on her site at Trafalgar Communications. We talk about some of the classic lessons from my book, including: The power of stories. How to cut to the chase in […]

Read More

Image is Everything: 3 Vital Tips For Your Business Headshot

If you’re a professional and you’re serious about your work, you need a professional business headshot that communicates who you are and what you’re about. You’ll need it for your LinkedIn page and other social media profiles, your website or bio and any time you’re invited to speak or serve on a panel somewhere. Understand […]

Read More

Has Tragedy Tweeting Gone Too Far?

In the wake of every national tragedy, from shootings to natural disasters, it happens like clockwork — celebrities and companies and everyday folk tweet their thoughts and prayers to the victims. There’s an interesting debate over “tragedy tweeting” at Arik Hanson’s Communication Conversations blog, and I admit it amounts to somewhat of a “damned if you […]

Read More

Be Here Now: A Lesson from Clark Griswold

It’s hard to visit the Grand Canyon without thinking of that scene from Vacation where Chevy Chase runs over to the rim, gives the canyon a quick once-over and dashes back to the car. (The only link I could find is dubbed in Spanish, but fortunately the language of comedy is universal.) Of course, he’s in […]

Read More

Our sincere apologies

The Art of the Bad Apology (And a Lesson from Bill Clinton)

There’s nothing worse than a bad apology. Like the non-apology apology (“I’m sorry if you were offended”), which skirts responsibility and essentially blames the victim for being too sensitive. Or the increasingly popular “I didn’t know I was being recorded” apology, which is another way of saying, “I was just saying what I was thinking […]

Read More

Blah Blah Blah — Less Blabbing, More Thinking

Wherever you go, you can hear them. Their voices blare over the background hum at coffees shops, in airports, on the bus. They sure talk like they have an answer for everything, but when you listen (which is all-too-hard not to do), they don’t seem to be saying much of anything. Now if I were […]

Read More

Connect with Your Audience — the Dustin Hoffman Way

When I tell business people they need to bring out their inner actor in order to connect with customers and employees, someone (usually a lawyer) will inevitably ask, “What do you mean you want us to act? You want us to fake it? To pretend?” Absolutely not. That is not what acting is about. Not modern […]

Read More

Forget the Facts; Win Their Hearts

It’s been said that people buy on emotion and justify with logic. I don’t have any facts to back up that assertion, but I believe it in my heart. Actually there’s been study after study showing how emotion often trumps reason when it comes to decision-making. So tapping into emotion is an important way to connect with audiences […]

Read More

A Lesson From the Book of Mormon About Turning the Other Cheek

I went to see the Book of Mormon on Sunday and it was as hilarious as everyone has said. But I was just as struck by something I saw in the program. It’s no secret that the church takes a lot of heat in this show. And this was their response: a series of full-page […]

Read More

Fewer Inspirational Quotes, More Original Thinking, Please

The Internet has ruined quotations for me. I love inspirational quotes as much as the next guy. I even collected a bunch of them on the subject of communications and put them in a video. But enough is enough. Some people’s Twitter and Facebook feeds consist of nothing but famous quotations, often pasted over stirring […]

Read More