Communication Skills

Integrity is not just about what we do, but what we say. Here is how to communicate with integrity.

When adults used to ask my tall-for-his-age son where he went to school, his answer would perplex them. “I go to B4,” he’d say. They’d look at me quizzically, probably wondering, “Before? “Before what?” I’d explain that B4 was his room number at pre-school. Now to him, that was a perfectly logical answer. B4 was … Read more

How do you feel about the idea of having a personal brand? If you’re like a lot of people, you may agree with this pithy comment I got on Facebook: “Barf.” That’s an understandable reaction. After all, we are not dish soap (“cuts through grease!”) or paper towels (“the quicker picker upper!”). So let’s dispense … Read more

If you’re struggling to organize your thoughts for a presentation, report or any important message, it’s hard to go wrong with this simple and time-tested communication framework. Known as “Know, Feel, Do” (or sometimes “Think, Feel, Do”), it’s an indispensable tool for creating communications that are compelling and that resonate with your intended audience. I … Read more

One of the most important things you can do for your professional development is to get some improv training. I studied improv for several years at Chicago’s Second City Training Center and it changed my life. Improv made me a better communicator, a better team member and a better (and braver) person. Someone in your … Read more

It happens to all of us: no matter how much positive feedback we receive, we can’t help but focus on (and obsess over) the negative — even if it represents just a sliver of the overall sentiment. As a speaker (and actor) I get direct feedback all the time, and initially it can be hard … Read more

There’s a documentary coming out this fall on the late Gilda Radner, one of the original cast members of Saturday Night Live. Called “Love, Gilda,” it’s getting a lot of buzz. In talking about what made her funny, Radner explained, “My biggest motivation has always been love.” That much is obvious. From the exuberance of her … Read more

I have been asked several times by frazzled colleagues how I manage to avoid being overwhelmed with work. My answer is simple: I know how to say no. It goes back to my agency days. If you’re not careful, your time gets parceled out to so many clients and projects that none get the attention … Read more

It’s one of the most common questions I’m asked during my talks: are the rules different for women when it comes to communication? My answer is no. AND yes. It’s complicated, so I’ll explain. But first, a story. A Lesson from a Favorite Teacher Among the many classes I took at Second City’s training center was … Read more

On this Valentine’s Day I’m reminded of an important principle of improv comedy: come from a place of love. That’s also useful advice for our everyday communications (and for life in general, of course). So here are seven ways you can bring the love in order to become a more successful communicator. But first, an … Read more