Our sincere apologies

The Art of the Bad Apology (And a Lesson from Bill Clinton)

There’s nothing worse than a bad apology. Like the non-apology apology (“I’m sorry if you were offended”), which skirts responsibility and essentially blames the victim for being too sensitive. Or the increasingly popular “I didn’t know I was being recorded” apology, which is another way of saying, “I was just saying what I was thinking […]

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Three bad ways to start your speech

I went to an industry event today where there was a guest speaker. I thinkthere was some value to the substance of his presentation, but it was very hard to tell because I was so turned off by the style, which was forecast by three things he did at the very top: He announced that […]

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