Frankly, One Word’s Missing from 2012’s Worst

‘Tis the season for best and worst lists, and this one, of 2012’s worst words, is pretty good. Some of these words have been bugging me since long before 2012, so I think ascribing a timeframe is a bit arbitrary. For instance, I got over “epic” since around the time Facebook was invented. And people have … Read more

For Lawyers, Sorry Seems to Be the Hardest Word

Such sad news this weekend. Josh Brent, a Dallas Cowboys football player, got into an accident that killed his best friend. On one hand, it’s another all-too-ordinary story of a drunk driving fatality. But something extraordinary happened. Something you hardly ever see when an individual or a company is accused of a crime. Brent immediately … Read more

When it Absolutely, Positively Has to Be Done by Yesterday

If it’s the holidays, then it’s time for the inevitable last-minute emergency projects from clients, bosses and others who are eager to clear out their outboxes at the expense of others’ inboxes. In honor of the tradition, I whipped this video together a couple of years ago during that 20-minute period when xtra-normal videos were … Read more

A Lesson in Accountability From a Fallen Hero

Just a few days before the Petraeus scandal blew up, I bookmarked this story from the New York Times. It’s your basic puff piece — the kind that frequently follows those who inhabit that rarified “hero zone” in popular culture. Heroes have taken quite a beating lately, from Lance Armstrong to Elmo, and I could … Read more

In Public Speaking, Style Trumps Substance

I spoke at a big conference this week of PR professionals and was frankly appalled at the poor presentation skills of some of the presenters. These are, after all, communications pros! I realized many speakers were picked on the basis of their substantive expertise and credentials. And that is not enough. It just isn’t. I … Read more

When You’ve Got Nothing to Say, It’s Best to Say Nothing

SNL producer Lorne Michaels once famously said, “We don’t go on [the air] because we’re ready, we go on because it’s 11:30.” I cited that in my book as a lesson for business: big public events drive accountability. Too often it’s easy to let deadlines slide, but when you’re standing up in front of shareholders … Read more