Rob Biesenbach 
It was three minutes to the hour and 260-plus people from around the country were waiting online for me to begin a webinar. And after an hour of wrestling with technology, I still wasn’t close to being logged in. My pulse was probably at about 160 beats per minute. The presenter’s nightmare, right? Only it … Read more
I’ll be on the radio this morning (Thursday the 26th) talking Act Like You Mean Business on All Sides with Ann Fisher (WOSU Columbus Public Radio). We’ll be going for an hour and taking questions from callers. You can listen online and hear some of the best lessons from the book brought to life. Tune in at … Read more
I remember reading The Sun Also Rises in high school and wondering why Hemingway insisted on taking readers on an intricate, turn-by-turn journey through the streets of Paris, literally naming every Rue and Place and Cafe along the way. (And wouldn’t it be awesome, by the way, to have Papa’s voice on GPS, offering directions … Read more
Why do we tend to blame ourselves first? I’m at an offsite workshop for a couple of days and yesterday a fellow participant mentioned to the group where he went to college. It happens to be an ACC school, something you don’t often hear in these parts (the Midwest). So, being a UVa. alum, I … Read more
Like Jerry Seinfeld, I grew up watching old Abbott & Costello re-runs on TV. Here he deconstructs the classic “Who’s on First?” routine to demonstrate why it’s so funny. But the lessons he draws are just as useful for anyone giving a presentation or speech: 1. Edit to the bone Seinfeld notes that “all the … Read more
All corporate annual reports should come with a disclosure notice on the inside cover, detailing the amount of staff hours invested in creating the report and the number of drafts/rounds of approval it went through on its way to completion. That, more than the financial statements or the chairman’s letter or the glossy spreads inside, … Read more
I am far from a social media expert, but there are three things Twitter users do that drive me insane and that absolutely violate fundamental principles of good communication. 1. Auto Tweets I understand it’s an efficient way for busy people to schedule out their tweets over the course of a day, but it’s important … Read more
Are there really people out there telling the same old tired stories about the ship vs. the lighthouse or the Chevy Nova in Latin America? Both are myth, by the way, which doesn’t necessarily disqualify a great story. What does disqualify a story is that it’s been told over and over again by millions of … Read more
I don’t know about you, but I’m getting a little tired of being told what to do. Just this morning before breakfast I had more than 100 people giving me advice via articles and blog posts in my RSS feeds, email subscriptions, LinkedIn and Facebook. (And that’s not including Twitter.) The Dos and Don’ts of This and … Read more
Chit-chat, jibber-jabber, blah-blah-blah. Many of us feel awkward making so-called “small talk.” I know I do. Mitt Romney clearly does. It seems like an inescapable part of getting along in life, in the workplace, and at networking events. But it doesn’t have to be that way. One of the best lessons I’ve learned on networking … Read more