Rob Biesenbach 
I came across an excellent article in a little journal known as the New York Times about the “music” of language. It really spoke to me, as I’ve always said that while I have no actual musical talent, I do seem to have a knack for understanding the rhythm and flow of language. That’s probably why I … Read more
There’s quite the tempest going on at my alma mater, the University of Virginia. And they don’t seem to be handling it well. The school’s president has been essentially ousted by the Board with seemingly no notice and little explanation. Apparently she was well respected by the faculty and popular with students and everyone is … Read more
I talked the other day about how writers squander their most powerful words and ideas by burying them. Just as bad is the opposite problem: growing overly fond and even dependent on certain words to the point we repeat them incessantly. In the book I call them crutch words, and when you learn what yours … Read more
Writers constantly struggle to find just the right words. But then we go and squander them by burying them somewhere in the middle of a sentence, undermining the strength of the point we’re trying to make. The issue is captured in a book I often reference: Story, by Robert McKee, which is widely acknowledged as one … Read more
They say dead men tell no tales. But dead companies do. And not all those tales are cautionary. At first glance, you might not think much of the old Montgomery Ward headquarters building in Chicago. But its design holds a powerful lesson. And not just for architects — for anybody. Why are the corners blocked … Read more
Far too many companies couldn’t make the customer service experience more aggravating if they tried. It makes you wonder if they actually are trying. Here are a few of my biggest customer service peeves. They may be small, but it’s the little daily aggravations that tend to add up to life’s major frustrations. And so … Read more
So there I was, watching Game of Thrones on the iPad, checking out the “interactive features” for a richer viewing experience, when it hits me right in the face: one of my major grammar/usage pet peeves. I trust anyone who’s studied my 10 Everyday Words You’re Misusing post either on this blog or in its … Read more
The reason most peoples’ stories are hard to listen to is that they have trouble divorcing themselves from the facts of their everyday lives. They’re slavishly devoted to chronology and detail. Sometimes, to tell a good story, you have to tell a lie or two. Not big ones. You shouldn’t make up events and characters … Read more
This election year, as in election years past, you will see one glaring error repeated over and over and over again. And it’s all a matter of simple math. This morning I had CBS on in the background and they were reporting on the numbers for and against gay marriage. They said 38% of Americans … Read more
President Obama did something very important and powerful in his announcement yesterday about gay marriage. He talked about his family and, specifically, his children: “There have been times where Michelle and I have been sitting around the dinner table and we’re talking about their friends and their parents and Malia and Sasha, it wouldn’t dawn on … Read more