Rob Biesenbach 
E-mail is a sinkhole where knowledge goes to die. People have been predicting the death of (and perhaps by) email for years, and the debate on the issue continues. I find email indispensable—at least in my professional life—and I was fascinated by this story on the clash between college students and professors. It’s rich with killer … Read more
I learned some valuable lessons about doctor-patient communication last week—and all I had to do was spend the night in the hospital. This is a tale of two healthcare professionals: one offered assurance, and the other almost gave me a heart attack. (Which would have been ironic, since I was in the hospital for a … Read more
How much communication is too much? That’s a question that inevitably arises whenever I do a presentation or interview. Specifically, people will ask: When expressing emotion, how much emoting is too much? When doing business, how much chit chat is too much? When presenting to an audience, how much eye contact is too much? A Matter … Read more
Sometimes the keys to workplace success can be found in the most unexpected places. Like on the stage. Back when I was an improv student, I came across this great blog post called The Perfect Actor. It was written by Mick Napier, who’s a legend on the Chicago comedy scene. He’s trained and directed thousands of comics, … Read more
My father died a year ago tomorrow, on September 11 of all days, and I was privileged to deliver a eulogy. For anyone struggling with this task, my advice is this: the first rule of writing a eulogy is there are no rules. And ignore anyone who pretends there is. Ignore the Rules At the … Read more
I must be a bad writer, because very often my first drafts are pretty good. And pretty close to what the final product ultimately looks like. Maybe my standards are low. Maybe I’m not the writer I think I am. Maybe I’m not a very good editor. Hemingway famously said, “The first draft of anything … Read more
In today’s attention-deficit world, you have to grab your audience right off the bat. So you can’t afford to make unforced errors at the start of your presentation. That’s why I put together this new quick-guide called 7 Fatal Presentation Errors and How to Avoid Them. It takes you through the seven worst mistakes speakers … Read more
Sometimes the best way to improve your writing is to stop editing and tackle it from a completely different perspective. The Limits of Editing and Revising When I wrote my first book, I figured that after almost a year of revising and editing, I pretty much had it nailed. Then I went on to write … Read more
Ashton Kutcher’s speech at the Teen Choice awards is getting a lot of attention, as well it should. It offers some solid public speaking tips that we can all learn from. Kutcher does a lot of things right. He clearly connects with his audience and speaks with passion and intensity (he is, after all, a professional … Read more
An elevator pitch can be a handy tool for networking, but it will only take you so far. If you really want to make a connection and influence people to act on your behalf (hire you, buy from you, help you in any way), you need to learn how to craft and tell the story … Read more