It was three minutes to the hour and 260-plus people from around the country were waiting online for me to begin a webinar. And after an hour of wrestling with technology, I still wasn’t close to being logged in. My pulse was probably at about 160 beats per minute. The presenter’s nightmare, right? Only it … Read more
I’ve now been on both ends of the webinar experience. I’ve attended my share of good and bad ones. The worst was when the moderators didn’t have master control over the microphone, so we were treated to people’s keyboard clicks, phone calls and, most embarrassingly, one group on speakerphone who provided running negative commentary on … Read more
Listening is not a one-way process. It’s not just about hearing. Listening often requires you to dig so you really understand what’s being said. I was reminded of this in the webinar Friday. Which went great, though the Q&A portion was a little difficult to manage. Normally in a live situation, an audience member asks … Read more
Tomorrow I conduct my first webinar. I’ve attended them before but never starred in one. Yesterday was the final dress rehearsal, and while we’ve managed to master the technology (this particular platform is new to the hosts, too, so we’ve been learning together), it’s still an odd and disconcerting experience. I’m looking forward to advances … Read more